MSP Hires
Virtual Services
Specialized Outsourcing Services for MSPs
We handle the legwork
You close the deals
MSP HIRES delivers dedicated Sales Development Reps (SDRs) to cold call and book appointments, Inside Sales Reps (ISRs) for CPQ quoting and procurement, and dedicated Service Desk Dispatchers for triage, SLA enforcement, and queue management. We handle 100% of payroll, benefits, and compliance.
14 Days
guaranteed from hiring to training to deployment
<4 Hours
SLA for quote turnaround
160 hrs
average time saved per month doing lead generation and cold calling
WHAT WE DO
Three High-Impact Disciplines
Built For MSP Growth
From day one, we instill true MSP fluency across our entire team. Whether an SDR is dialing a prospect or an ISR is building a quote, every rep understands vertical nuances, client environments, and MSP operations. Knowing the difference between NCE renewals, firewall license co-terming, and hardware procurement so conversations flow naturally and quotes close faster.
OUTBOUND SALES ENGINE
Dedicated MSP SDR Services
Generate predictable monthly recurring revenue (MRR). Your dedicated SDR conducts structured, multi-touch outbound prospecting to book qualified meetings directly on your vCIO or sales team's calendar.
Targeted B2B Lead Generation: We build verified local prospect lists of decision-makers (CEOs, CFOs, Operations Directors) at companies with 20–250 endpoints.
Cold Calling Cadences: High-volume, persistent outbound phone calls.
Strict BANT / IT Qualification: Every lead is vetted for existing IT contracts, pain points, compliance exposure, and decision-maker readiness before an appointment is booked.
Direct Calendar Booking: Prospect details and discovery notes sync right to your Outlook or Google Calendar with zero manual follow-up required.
INSIDE SALES DESK
CPQ Quoting & Procurement
Remove quote building and distributor logistics from your engineers' plates to accelerate hardware and licensing margins.
CPQ Quoting: Rapid proposal generation in ConnectWise CPQ, QuoteWerks, and Quoter with verified gross margins.
Distributor Procurement: Requisition placement across TD SYNNEX, Ingram Micro, and cloud licensing in Pax8.
License & Hardware Renewals: Distinguishing NCE renewals, firewall licenses, and asset warranty lifecycles.
Account Followups: Proactive follow-ups on aging quotes, UPS replacements, and endpoint refreshes.
SERVICE DESK OPERATIONS
MSP Dispatch & Triaging
Plug in trained dispatchers to organize ticket queues, enforce strict SLAs, route incoming calls, and boost engineer billability.
Process & Board Management: We define board rules, ticket types, and route issues systematically across Tier 1, 2, and escalations.
Active Triaging & SLAs: Rapid classification, priority setting, and timer management to protect contractual response commitments.
Phone Queues & Ticket Ingestion: Live inbound phone routing, emergency ticket escalations, and cleaner initial ticket summaries.
BrightGauge Reporting: Custom dashboard integration to measure dispatcher performance, kill rates, and engineer utilization.
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